CONTACT US
GET IN TOUCH
Have a question? Need help with your order? Just want to say hi?
Email: Support@thestatethreads.com
We're real people who actually read and respond to every email.
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RESPONSE TIME
Monday - Friday: Within 24 hours
Weekends & Holidays: Within 48 hours
We usually respond within a few hours during business hours.
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COMMON QUESTIONS
Where is my order?
Orders arrive 5 - 7 business days after purchase. Track your order at:
thestatethreads.com/pages/track-your-order
Haven't received tracking yet? Orders are printed in 2-3 business days.
If you ordered more than 3 business days ago, email us with your order number.
How do returns work?
We offer 15-day returns on unworn, unwashed items with tags.
- Free exchanges for size or color
- Easy return process
- Full refund or store credit
Full policy: thestatethreads.com/pages/returns-refunds
What are your shipping rates?
$4.95 for orders under $50
Free shipping on orders $50 and over
Delivery: 5 - 7 business days total (2-3 days production + 2-3 days shipping)
Full details: thestatethreads.com/pages/shipping-delivery
Can I modify or cancel my order?
Contact us within 2 hours of ordering at Support@thestatethreads.com
After production starts (usually 2-3 hours after order), we cannot modify
or cancel orders since each shirt is printed specifically for you.
You can return the item once received under our 15-day return policy.
What sizes do you offer?
We offer sizes S through 5XL in unisex sizing.
See our size chart on any product page for detailed measurements.
Not sure what size? Email us your measurements and we'll help you find the
perfect fit.
Do you ship internationally?
Not yet! We currently ship only within the United States and US territories.
International shipping is coming soon. Join our email list to be notified
when we expand.
What material are your shirts?
All our t-shirts are made from:
- 100% ring-spun cotton (Gildan 5000)
- Mid-weight fabric: 5.3 oz/yd²
- Pre-shrunk for lasting fit
- Soft, durable, gets better with every wash
Printed fresh to order in the USA with high-quality screen printing.
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QUICK LINKS
- Track Your Order: thestatethreads.com/pages/track-your-order
- Returns & Refunds: thestatethreads.com/pages/returns-refunds
- Shipping & Delivery: thestatethreads.com/pages/shipping-delivery
- About Us: thestatethreads.com/pages/about-us
- Privacy Policy: thestatethreads.com/pages/privacy-policy
- Terms of Service: thestatethreads.com/pages/terms-of-service
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BUSINESS HOURS
Monday - Friday: 9:00 AM - 6:00 PM EST
Saturday - Sunday: Closed
Orders are processed 24/7, but customer service emails are answered during
business hours.
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NEED HELP?
Email: Support@thestatethreads.com
Response time: Within 24 hours (Monday - Friday)
We're here to help. Real people, quick responses, no runaround.
That's our promise.
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